This page outlines our official shipping, returns, and refunds, as required by law and for customer transparency. Full policy documents are also available anytime via the links in the website footer.
Shipping & Delivery 📦
Shipping Information
At Authenticifit, every item is made to order — just for you. This helps us reduce waste, avoid overproduction, and create with intention.
🕒 Processing Time
Please allow 2–5 business days for your order to be produced. Once it’s ready, you’ll receive a tracking number by email.
🌍 Estimated Shipping Times
- USA & Canada: 5–10 business days
- Europe: 5–12 business days
- Rest of the World: 10–15 business days
Delivery times may vary based on your location and local carriers.
🌱 Why Made-to-Order?
Since we’re just getting started, we use a print-on-demand model. This allows us to:
✔ Avoid overproduction
✔ Offer more variety
✔ Reduce environmental impact
Our long-term goal? To source sustainable materials and produce locally on a global scale — reducing our carbon footprint and supporting ethical manufacturing.
🚨 Please Note:
- Shipping may take a little longer during holidays or busy seasons
- If you order multiple items, they may arrive in separate packages
💬 Questions?
We're always happy to help!
📧 Email: authenticifit@gmail.com
📲 Instagram: @authenticifit
Returns & Refunds 🔄
At Authenticifit, we stand behind the quality of our products. If there’s an issue with your order, we’ll make it right.
📦 Damaged or Wrong Items
Please inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately at authenticifit@gmail.com so we can resolve the issue.
↩️ Return Eligibility
We only accept returns for items that are faulty or damaged. To be eligible:
- Item must be unworn, unused, with tags and in original packaging
- Include your receipt or proof of purchase
To request a return, email us at authenticifit@gmail.com.
If approved, we’ll send a prepaid return label and return instructions.
❌ We do not accept returns on:
- Sale items
- Gift cards
♻️ Exchanges
Want a different size or style?
The quickest way is to return your item (if eligible) and place a new order once your return is accepted.
🇪🇺 EU Cooling-Off Period
If you're ordering from the European Union, you have the right to cancel or return your order within 14 days of delivery — for any reason. Items must be:
- Unused, with original tags and packaging
- Accompanied by proof of purchase
💳 Refunds
Once we receive and inspect your return, we’ll notify you of approval.
If approved, you’ll be refunded to your original payment method within 10 business days.
⏱ If it's been more than 15 business days since approval and you haven’t received your refund, please email us at authenticifit@gmail.com.